SLOT SUPERVISOR
Kings Mountain, NC Kings Mountain, NC Full-time Full-time $21.
50 an hour $21.
50 an hour 4 days ago 4 days ago 4 days ago TWO KINGS CASINO Job Description POSITION:
SLOT SUPERVISOR Hourly Rate:
$21.
50 FLSA Status:
Full-Time Non-Exempt Description Summary The primary responsibility of the Slot Supervisor is to oversee employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed.
All duties are to be performed in accordance with departmental and property policies, practices, and procedures of Two Kings Casino.
Essential Functions:
Use strategies to engage employees, foster a positive work environment, gather, and resolve employee issues, and retain top performers.
Maintain ongoing communication with employees to share information, listen to feedback, and role- model Two Kings Casino standards.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures efficiency of Slot machines and related gaming equipment during assigned shift.
Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
Assists with service calls in accordance with established procedures.
Notifies Slot Technicians if any technical issues arise.
Manage team expectations, ensuring compliance with departmental and company policies including coaching and discipline sessions.
Ensures that disciplinary notices, and superior job performance notices are complete, on time and accurate.
Manage, organize, and complete assigned projects with attention to detail within the established deadline.
Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for.
Protect the confidentiality of company files and documents under immediate control.
Ability to effectively communicate professionally in English, in both oral and written forms.
Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions, and layout schedules.
Maintains security of all games, money, and employees.
Takes advantage of opportunity to build long term relationships with customers.
Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
Research and resolve guest and / or employee issues effectively and professionally.
Revised 2.
21.
23.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
Working knowledge of gaming regulations.
All other duties assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work with confidential data required.
High School Diploma or GED and four to six (4-6) years' experience in Gaming Operations in a similar position preferred; or an equivalent combination of education and/or work experience.
Excellent computer skills with knowledge of Word, Excel, and SDS preferred.
Strong interactive skills and the ability to work independently required.
Minimum of 5 years related work experience required.
Minimum of 2 years previous Slot Technical experience required.
Must be able to obtain and maintain a state gaming license.
Excellent computer skills including e-mail, spreadsheets, graphics, routine database activity, and record-keeping, as well as basic smartphone and GPS knowledge.
Maintain a valid state driver's license.
Able and willing to work flexible work schedule.
Strong knowledge of gaming regulations preferred.
Must be able to obtain a Gaming License.
Must be at least 21 years of age or older.
Additional Duties/Job Dimensions Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities.
Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
Physical Requirements Ability to operate a motor vehicle for extended periods of time.
Able to lift and carry a minimum of 70 pounds occasionally.
Ability to stand, sit, and kneel for brief periods.
Ability to work in an indoor, loud, and smoky gaming environment.
Ability to operate a motor vehicle under adverse driving conditions.
Nothing in this job description restricts the management's right to assign or reassign duties and responsibilities on this job at any time.
Catawba Indian Nation exercises INDIAN PREFERENCE Revised 2.
21.
23.
Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.
S.
C.
450, et seq.
), 25 CFR 271.
44 and other relevant laws (title 25, U.
S.
code, Section 472 & 473) The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the essential functions of a job.
A function may be essential for any of several reasons, including:
the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function or only a limited number of employees are available to perform that function.
EOE/AA:
Minorities/Females/Veterans/Disabled POSITION:
SLOT SUPERVISOR Hourly Rate:
$21.
50
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work with confidential data required.
High School Diploma or GED and four to six (4-6) years' experience in Gaming Operations in a similar position preferred; or an equivalent combination of education and/or work experience.
Excellent computer skills with knowledge of Word, Excel, and SDS preferred.
Strong interactive skills and the ability to work independently required.
Minimum of 5 years related work experience required.
Minimum of 2 years previous Slot Technical experience required.
Must be able to obtain and maintain a state gaming license.
Excellent computer skills including e-mail, spreadsheets, graphics, routine database activity, and record-keeping, as well as basic smartphone and GPS knowledge.
Maintain a valid state driver's license.
Able and willing to work flexible work schedule.
Strong knowledge of gaming regulations preferred.
Must be able to obtain a Gaming License.
Must be at least 21 years of age or older.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour $21.
50 an hour 4 days ago 4 days ago 4 days ago TWO KINGS CASINO Job Description POSITION:
SLOT SUPERVISOR Hourly Rate:
$21.
50 FLSA Status:
Full-Time Non-Exempt Description Summary The primary responsibility of the Slot Supervisor is to oversee employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed.
All duties are to be performed in accordance with departmental and property policies, practices, and procedures of Two Kings Casino.
Essential Functions:
Use strategies to engage employees, foster a positive work environment, gather, and resolve employee issues, and retain top performers.
Maintain ongoing communication with employees to share information, listen to feedback, and role- model Two Kings Casino standards.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures efficiency of Slot machines and related gaming equipment during assigned shift.
Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
Assists with service calls in accordance with established procedures.
Notifies Slot Technicians if any technical issues arise.
Manage team expectations, ensuring compliance with departmental and company policies including coaching and discipline sessions.
Ensures that disciplinary notices, and superior job performance notices are complete, on time and accurate.
Manage, organize, and complete assigned projects with attention to detail within the established deadline.
Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for.
Protect the confidentiality of company files and documents under immediate control.
Ability to effectively communicate professionally in English, in both oral and written forms.
Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions, and layout schedules.
Maintains security of all games, money, and employees.
Takes advantage of opportunity to build long term relationships with customers.
Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
Research and resolve guest and / or employee issues effectively and professionally.
Revised 2.
21.
23.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
Working knowledge of gaming regulations.
All other duties assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work with confidential data required.
High School Diploma or GED and four to six (4-6) years' experience in Gaming Operations in a similar position preferred; or an equivalent combination of education and/or work experience.
Excellent computer skills with knowledge of Word, Excel, and SDS preferred.
Strong interactive skills and the ability to work independently required.
Minimum of 5 years related work experience required.
Minimum of 2 years previous Slot Technical experience required.
Must be able to obtain and maintain a state gaming license.
Excellent computer skills including e-mail, spreadsheets, graphics, routine database activity, and record-keeping, as well as basic smartphone and GPS knowledge.
Maintain a valid state driver's license.
Able and willing to work flexible work schedule.
Strong knowledge of gaming regulations preferred.
Must be able to obtain a Gaming License.
Must be at least 21 years of age or older.
Additional Duties/Job Dimensions Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities.
Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
Physical Requirements Ability to operate a motor vehicle for extended periods of time.
Able to lift and carry a minimum of 70 pounds occasionally.
Ability to stand, sit, and kneel for brief periods.
Ability to work in an indoor, loud, and smoky gaming environment.
Ability to operate a motor vehicle under adverse driving conditions.
Nothing in this job description restricts the management's right to assign or reassign duties and responsibilities on this job at any time.
Catawba Indian Nation exercises INDIAN PREFERENCE Revised 2.
21.
23.
Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.
S.
C.
450, et seq.
), 25 CFR 271.
44 and other relevant laws (title 25, U.
S.
code, Section 472 & 473) The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the essential functions of a job.
A function may be essential for any of several reasons, including:
the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function or only a limited number of employees are available to perform that function.
EOE/AA:
Minorities/Females/Veterans/Disabled POSITION:
SLOT SUPERVISOR Hourly Rate:
$21.
50
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work with confidential data required.
High School Diploma or GED and four to six (4-6) years' experience in Gaming Operations in a similar position preferred; or an equivalent combination of education and/or work experience.
Excellent computer skills with knowledge of Word, Excel, and SDS preferred.
Strong interactive skills and the ability to work independently required.
Minimum of 5 years related work experience required.
Minimum of 2 years previous Slot Technical experience required.
Must be able to obtain and maintain a state gaming license.
Excellent computer skills including e-mail, spreadsheets, graphics, routine database activity, and record-keeping, as well as basic smartphone and GPS knowledge.
Maintain a valid state driver's license.
Able and willing to work flexible work schedule.
Strong knowledge of gaming regulations preferred.
Must be able to obtain a Gaming License.
Must be at least 21 years of age or older.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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